Refund and Return Policy

At vixaa14.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free refund and return policy. Please read the following guidelines to understand our policy:

Refund Policy

We offer refunds on eligible items within 7 days of delivery.
To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
Refunds will be issued to the original payment method used for the purchase.
Return Policy

We accept returns on eligible items within 10 days of delivery.
To initiate a return, please contact our customer service team with your order details and reason for the return.
Once your return request is approved, you will receive instructions on how to return the item.
Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or damaged.
We recommend using a trackable shipping service and purchasing shipping insurance for your return.
Refund Processing

Once your return is received and inspected, we will notify you of the status of your refund.
If your return is approved, your refund will be processed within 5 days and credited to your original payment method.
Exclusions

Certain items are not eligible for refunds or returns, including:
Personalized or customized items
Clearance or sale items
Items that have been used, damaged, or altered by the customer
Contact Us

If you have any questions or concerns about our refund and return policy, please contact us at:
Email: sales.vixaa@gmail.com
Phone:9311255411

Please note that this refund and return policy applies only to purchases made directly through the vixaa14.com website. If you purchased our products through a third-party retailer, please refer to their refund and return policy.